Terms of Service

Last updated: July 20th, 2024


Welcome to Al Ajmal Bank’s online banking platform. By accessing or using our website, mobile applications, and online services, you agree to abide by the following Terms of Service. Please read them carefully to understand your rights and responsibilities. If you do not agree, please refrain from using our services.

1. Acceptance of Terms

  • By using Al Ajmal Bank’s online platform, you agree to be bound by these Terms of Service and any applicable laws and regulations.
  • These Terms may be updated periodically, and continued use of the platform signifies your acceptance of the latest version.

2. Eligibility and Account Responsibility

  • Eligibility: Our services are available to individuals 18 years or older. By using the platform, you affirm that you meet this age requirement.
  • Account Security: You are responsible for safeguarding your account login details, including username and password. Unauthorized access or use of your account should be reported immediately.
  • Accurate Information: You agree to provide accurate, current, and complete information during account registration and keep this information up-to-date.

3. Use of Services

  • Permitted Use: You agree to use Al Ajmal Bank’s platform solely for lawful and personal banking purposes.
  • Prohibited Use: You may not use the platform for fraudulent activities, unauthorized transactions, or any purpose that violates applicable laws or these Terms.
  • Third-Party Links: Our platform may contain links to third-party sites for additional resources or services. We are not responsible for the content, security, or privacy practices of these sites.

4. Transactions and Payments

  • Authorization: By initiating a transaction, you authorize Al Ajmal Bank to process payments or transfers on your behalf.
  • Fees: Applicable service fees or charges are disclosed at the time of transaction or as per our Fee Schedule. You are responsible for all associated costs.
  • Transaction Limits: We may establish transaction limits for security and compliance purposes. We reserve the right to review, approve, or decline transactions based on internal policies.

5. Privacy and Data Security

  • Personal Information: Our use of your personal data is governed by our [Privacy Policy](link to Privacy Policy), which details data collection, usage, and sharing practices.
  • Security Measures: We use advanced encryption and cybersecurity protocols to protect your information, but cannot guarantee absolute security of electronic communications. You agree to use the platform at your own risk.

6. Intellectual Property

  • Ownership: All content, logos, trademarks, and materials provided on the platform are the exclusive property of Al Ajmal Bank or our licensors.
  • Limited License: You are granted a limited, non-exclusive, and non-transferable license to use the platform solely for your personal banking needs.
  • Restrictions: You may not modify, copy, reproduce, or distribute any platform content without prior written permission.

7. Limitation of Liability

  • No Warranties: Al Ajmal Bank’s platform is provided on an “as-is” basis. We do not warrant that the services will be error-free, secure, or available at all times.
  • Limitation of Liability: To the fullest extent permitted by law, Al Ajmal Bank is not liable for direct, indirect, incidental, or consequential damages resulting from your use of the platform, including loss of data or unauthorized access to your account.
  • Indemnification: You agree to indemnify and hold Al Ajmal Bank harmless from any claims, liabilities, damages, or expenses arising from your breach of these Terms.

8. Termination of Services

  • User-Initiated Termination: You may close your account or discontinue use of the platform at any time. Unused services or fees are non-refundable.
  • Bank-Initiated Termination: Al Ajmal Bank reserves the right to suspend or terminate your account for breach of these Terms or for any other reason, with or without notice.

9. Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by the laws of the United Arab Emirates.
  • Dispute Resolution: Any disputes arising from these Terms will be resolved through arbitration in Dubai. By using the platform, you agree to waive any right to a jury trial or participation in a class action.

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