Last updated: July 20th, 2024

At Al Ajmal Bank, we value your trust and are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with data protection laws and industry standards.

1. Information We Collect

• Personal Information: Includes your name, contact information, date of birth, identification numbers, and other details necessary to verify your identity and provide banking services.
• Financial Information: Information about your accounts, transactions, payment history, and other financial activities.
• Digital Information: Data collected from your use of our website and mobile applications, including IP address, device information, and browsing activity.
• Communication Records: Any interactions you have with our customer service, including emails, phone calls, and chat logs, which may be recorded for quality assurance and training.
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2. How We Use Your Information

• Providing Services: To open and manage your accounts, process transactions, and deliver the banking services you requested.
• Personalization and Marketing: To understand your preferences and offer tailored products, services, or promotions (with your consent).
• Security and Compliance: To prevent fraud, comply with legal obligations, conduct risk assessments, and ensure the safety of our services.
• Improving Services: To analyze usage and improve our website, mobile applications, and customer service.

3. Information Sharing and Disclosure

• With Affiliates and Partners: We may share information with trusted affiliates and partners to provide services on our behalf, in accordance with our security and confidentiality standards.
• With Regulatory Authorities: To comply with legal obligations or requests by regulatory agencies, we may disclose relevant information as required.
• With Third-Party Service Providers: To perform certain functions, such as payment processing or customer support, we may share data with third-party vendors bound by strict confidentiality agreements.
• With Your Consent: We will seek your explicit consent before sharing your data for any purpose not outlined in this policy.

4. Security of Your Information

• Data Encryption: All data transmitted through our digital platforms is encrypted to protect your personal and financial information.
• Access Controls: We limit access to your data to authorized personnel only, following strict authentication measures.
• Regular Audits: Our systems are regularly reviewed and updated to maintain the highest standards of cybersecurity and data protection.

5. Your Rights and Choices

• Access and Correction: You have the right to access, correct, or update your personal information.
• Data Portability: In certain cases, you may request to receive your data in a structured, commonly used format.
• Withdraw Consent: You can withdraw consent for marketing communications at any time.
• Deletion Requests: In certain situations, you may request the deletion of your data, provided it is not required for legal or regulatory purposes.

6. Cookies and Tracking

• Cookies: Our website uses cookies to enhance your experience, gather usage statistics, and remember your preferences.
• Managing Cookies: You can manage cookie preferences in your browser settings, though some site features may be unavailable without cookies.

7. International Data Transfers

• As a global organization, we may transfer data to locations outside your country. In such cases, we ensure that adequate safeguards are in place to protect your information.

8. Children’s Privacy

• Our services are not intended for children under 18. We do not knowingly collect or store information from minors without parental consent.

9. Policy Updates

• We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.